Use the September 15 reward notice for recovery decisions: returning testers should use their test email and a verification code. Steam-test reward cases and existing characters you want to preserve should go to support.
In this guide
Use the newer reward notice for reward recovery
The September 14 preload FAQ describes Steam linking, but the September 15 dedicated reward notice routes Steam-test reward cases to Customer Support. Treat the newer, specific notice as the recovery reference rather than a promise that linking alone will deliver every reward.
Before making changes, record which test you joined and which reward you expected. Separate eligibility, account identity and delivery; success at one stage does not establish the other two.
References: Official test reward and login notice · 15 September 2026
Check the official reward page with the intended identity
The launch announcement links a Test Reward Redemption page for eligible test rewards and archived Bonded Promise eggs. Enter it through the official link below, using the identity relevant to your test participation. Atlas cannot inspect reward eligibility.
If the page shows no expected reward, capture the result for support rather than cycling through new accounts. If a reward is listed, follow the page’s own claim instructions and record the result.
References: Official launch and support notice · 16 September 2026
Beta progress and reward eligibility are separate
The launch notice says test progress is not retained. A missing old beta character therefore does not establish a reward-delivery failure. Conversely, a new live character does not prove that it is connected to the eligible test identity.
Keep beta rewards separate from pre-registration milestones, console purchases and web-event supplies. Each has its own conditions and timing; use the relevant event rules rather than one universal “missing reward” fix.
References: Official launch and support notice · 16 September 2026
Protect the live character before asking for recovery
If you already created a live character and want to keep it, say that explicitly in your request. The official notice routes this case to support rather than asking you to accept character loss.
Include the test login method, live login method, platform/server, expected reward and result from the reward page. Omit passwords and one-time codes. Atlas has not performed an in-game reward claim.
References: Official test reward and login notice · 15 September 2026
Sources & reference notes
Reviewed 2026-09-20. These references describe the scope of this record; details can change.
- Official test reward and login notice · 15 September 2026
- Official launch and support notice · 16 September 2026